FAQ

In order to serve you better, read our FAQ below. When  you want more information. Feel free to contact us by phone or email.

Do I need an account to place an order?

No this is not necessary. You can easily order your items at Presly & Sun as a guest. Your data will not be saved.

Can I change or cancel my order afterwards?

Unfortunately this is not possible. You are entitled to return the item(s) within 30 days.

I didn't receive an order confirmation bij e-mail? What must I do?

This is unfortunate!

It is best to send an e-mail to webshop@preslyandsun.com. Please state your order number in this e-mail. We will contact you as soon as possible. 

How can I place an order?

Choose the item you want and place it in your shopping cart. Click on your shopping cart and click on "Proceed to Checkout". Enter your personal information. Choose a payment method. Place your order and proceed to checkout.

When can I expect my order?

If you place your order before 12:00 AM, your package will be delivered the next day. Excluding the weekend and national holidays.

Do I need to pay shipping costs?

At Presly & Sun we offer free shipping and free return.

How can I track the status of my order?

As soon as we hand over your order to a DHL delivery man, you'll receive a Track and Trace code via e-mail.

My package is not deliverd at the scheduled day and time, what should I do?

It is possible that your package has been delayed with the carrier, so check your Track & Trace code. 

If this doesn't offer you a solution, please contact us by e-mail: webshop@preslyandsun.com.

Within how many days do I need to return my order?

At Presly & Sun we have a return policy of 30 days. 

Within how many days will my return be processed?

When your return has been received in our warehouse it will be processed within 5 work days.

What are the return costs?

With your order you will find a return label. Use this label for returning packages. At Presly & Sun you do not have to pay for your return.

Is it possible to return a sale item?

If no damage has been caused to the product, you can return your item within 30 days. Please note socks and underwear are excluded due to hygiene. 

My item was delivered incorrectly, damaged or incomplete. What should I do now?

This is unfortunate!

Please e-mail your claim to webshop@preslyandsun.com. Do not forget to indicate in your e-mail whether the item has been delivered incorrectly, damaged or incomplete. In addition, it is important that you state your order number and provide a description of the damage if this is the case.

Where can I file a complaint?

We are sorry to here that.

Nevertheless, we are happy to help you! Please send an e-mail to webshop@preslyandsun.com and we will contact you as soon as possible.

Which payment methods do you offer?

At Presly & Sun we have the following payment methods: Ideal, Klarna Afterpay, Apple Pay, PayPal and Credit Card.

My discount code does not work?

This is unfortunate. 

Before contacting us, we recommend that you check the following:

Have you applied the code on sale items? Our discount codes can't be applied on items that are already in sale.

If the above is not the case, please contact us, we are happy to help you.

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